Terms & Conditions Lembu99 – Complete Platform Usage Guide

Lembu99 is an online sports betting and casino platform operating under a recognised international licence. The platform offers sports betting across football (Malaysia Super League, EPL, La Liga, and other major leagues), badminton (BWF World Tour, Thomas Cup, Uber Cup), e-sports (Mobile Legends: Bang Bang, Valorant, CS2), cricket (Test, ODI, T20I, IPL), as well as Live Casino games including baccarat, roulette, blackjack, sic bo, and slots.

These Terms & Conditions apply to all users of the lembu99 platform without exception. By accessing, registering, or using any part of the lembu99 platform — whether via web browser, mobile app, or any other permitted method — you confirm that you have read, understood, and agreed to be bound by these terms.

Lembu99 reserves the right to update, modify, or amend these terms at any time. Members will be notified of material changes via in-platform notifications or the email address registered to their account. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

To register and use the lembu99 platform, you must meet all of the following eligibility requirements without exception:

• Must be at least 21 years old at the time of account registration.
• Must be an individual (not a corporate entity) registering under their own name.
• Not holding any existing lembu99 account, whether active or suspended.
• Not currently under a self-exclusion period previously requested on lembu99.
• Not located in a region or jurisdiction where online betting is prohibited by law.
• Not an employee of lembu99 or an immediate family member of a lembu99 employee.

Lembu99 reserves the right to request proof of identity, date of birth, or residential address at any time. Failure to provide the requested verification documents within the stipulated timeframe will result in a temporary account suspension until verification is complete.

Each individual is only permitted to hold one (1) account only on lembu99. Multiple account registrations, including using different names, phone numbers, emails, or device information, are strictly prohibited and constitute a serious breach of these terms.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as per your ID, an active Malaysian phone number, and a valid email address. Lembu99 is not liable for any losses arising from incorrect or outdated information provided.

• Your account password must be at least 8 characters long and contain a combination of letters and numbers.
• Members are solely responsible for keeping their account password confidential.
• Any activity that occurs within your account is considered your own, unless you promptly report unauthorised access to lembu99.
• Enabling two-factor authentication (2FA) is strongly recommended for added account security.
• Changes to personal information such as your phone number or email address require identity verification before they take effect.

Lembu99 reserves the right to suspend or close the account of any member suspected of involvement in fraud, identity falsification, or activities that violate these terms, without prior notice.

Lembu99 accepts deposits exclusively through the following Malaysian digital payment methods — no international or overseas payment methods are accepted:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (direct transfer)
• FPX via Maybank2u or CIMB Clicks

The minimum deposit amount is RM10 for all payment methods. No maximum deposit limit is set for a single transaction, though members may set their own daily, weekly, and monthly limits in their account settings for personal spending control.

All deposits are processed immediately upon confirmation from the payment provider. lembu99 is not responsible for any delays caused by technical issues on the part of third-party payment providers. If your deposit has not been credited within 30 minutes, please contact lembu99 customer support with proof of transaction.

Funds deposited into a lembu99 account are intended solely for betting and entertainment purposes. lembu99 reserves the right to review the source of a member's funds in order to comply with anti-money laundering (AML) requirements, and may request supporting documents where necessary.

Withdrawal of winnings on lembu99 is subject to the following conditions:

• For security and AML compliance purposes, withdrawals are only processed to the same payment method used for the original deposit.
• Your account must have completed the identity verification (KYC) process before your first withdrawal request can be processed.
• The minimum withdrawal amount is RM20. No fees are charged for withdrawals within the set limits.
• Withdrawals to e-wallets (Touch 'n Go, GrabPay, DuitNow) are typically processed in under 10 minutes for regular members.
• VIP Gold members and above enjoy faster withdrawal processing times.
• lembu99 reserves the right to delay or withhold withdrawals for security review purposes, without providing a reason, for the duration required to complete the investigation.

Any winnings generated through methods that violate these terms — including exploitation of technical errors, fraud, or system manipulation — will be voided and are not eligible for withdrawal. Lembu99 reserves the right to reclaim such winnings if they have been credited in error.

All bonuses and promotions offered by lembu99 — including welcome bonuses, weekly cashback, boosted odds, free credits, and VIP programme offers — are subject to specific terms and conditions as stated in the details of each promotion on the Promotions.

The following general terms apply to all lembu99 bonuses:

• Each member is entitled to claim the new member welcome bonus once only, for the lifetime of their lembu99 account.
• Bonuses cannot be withdrawn as cash directly — they must first be fulfilled through the applicable wagering requirements.
• The standard wagering requirement for a lembu99 sports bonus is 10x the bonus amount received.
• Wagering requirements must be met within the timeframe specified in the relevant promotion — typically 14 to 30 days.
• Bonuses that do not meet the wagering requirement within the specified period will be automatically forfeited without compensation.
• Lembu99 reserves the right to void any bonus if abuse, fraud, or a breach of terms is suspected.

The contribution of bets towards fulfilling a bonus wagering requirement varies by game type. Sports and e-sports bets count at 100%, while casino games may count at a lower rate as specified in the relevant promotion details. Lembu99 reserves the right to modify or terminate any promotion at any time with reasonable notice to affected members.

All bets placed on the lembu99 platform are subject to the following general rules, in addition to any specific rules that may apply to particular sports or markets:

• Confirmed bets cannot be cancelled or modified except under specific circumstances as outlined in the relevant market rules.
• If a match is postponed, cancelled, or not concluded within the specified timeframe, lembu99 reserves the right to void the related bets and return the stake to the member.
• In cases of significant odds errors caused by a technical fault or human error, lembu99 reserves the right to void the affected bets even after the match has concluded.
• The minimum bet for all markets is RM10. Maximum betting limits vary by market and the member's VIP level.
• Live (in-play) betting is subject to strict time limits — lembu99 reserves the right to reject bets placed after the time limit has elapsed, even if the bet appears to have been accepted technically.

Any attempt to manipulate markets, collude with other members to exploit the system (unauthorised betting arbitrage), or use automated software to place bets is strictly prohibited and will result in permanent account closure along with forfeiture of all remaining balances.

Lembu99 takes responsible gambling seriously. We believe that betting is a form of entertainment — not a means of generating income or resolving financial difficulties. As such, all lembu99 members have access to the following self-control tools within their account settings:

• Daily, weekly, and monthly deposit limits that can be set or reduced at any time. Increasing limits requires a 48-hour waiting period before taking effect.
• Daily, weekly, or monthly loss limits to prevent losses from exceeding the threshold you set.
• A cooling-off period of 24 hours, 72 hours, 7 days, or 30 days, which takes effect immediately upon activation.
• Long-term self-exclusion for 6 months, 1 year, or permanently. Permanent self-exclusion cannot be reversed.
• Session time limits to cap the amount of time spent on the platform in a single session.

If you feel your gambling activity has exceeded recreational limits, or if you are experiencing financial stress due to gambling, please reach out to lembu99's specially trained support team, or immediately activate the self-exclusion option through your account settings.

Lembu99 reserves the right to temporarily suspend or permanently close any member account for the following reasons:

• Violation of any provision under these Terms & Conditions.
• Confirmed or suspected fraud, money laundering, or any other illegal activity.
• Multiple account registrations or account sharing.
• Use of automated software, bots, or unauthorised technical methods to place bets.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Self-exclusion requests that have been activated by the member themselves.

Members who wish to voluntarily close their account may contact the lembu99 support team. Prior to closure, all valid cash balances (excluding any bonus funds that have not met the wagering requirement) will be processed for withdrawal to the registered payment method. This process takes between 3 to 7 business days.

Lembu99 is committed to protecting the privacy and personal data of all members in accordance with international data protection standards. The collection, processing, and storage of members' personal data is governed by Privacy Policy lembu99, which forms part of this agreement.

In summary, lembu99 will:

• Collecting only the minimum personal data necessary for platform operations and regulatory compliance.
• Protecting all data with 256-bit SSL encryption and industry-grade security systems.
• Not sell or share members' personal data with third parties for marketing purposes without consent.
• Notifying members in the event of any data breach that may affect their information.

The lembu99 platform is provided "as is" and "as available". While we strive to keep the platform running without interruption 24 hours a day, lembu99 does not guarantee uninterrupted availability and is not liable for:

• Losses arising from technical disruptions, server outages, or internet connectivity issues beyond lembu99's control.
• Betting outcomes affected by data delays or display errors caused by temporary technical disruptions.
• Losses arising from unauthorised access to your account by a third party if you have failed to keep your password secure.
• Your betting outcomes — lembu99 is not liable for any financial losses resulting from betting decisions made by members.

Lembu99 members acknowledge that betting involves real financial risk and that winnings are not guaranteed. lembu99 does not provide any financial or betting advice to members.

These Terms & Conditions are governed by the laws applicable to lembu99's licensed operations. Any dispute arising from the use of the lembu99 platform that cannot be resolved through standard customer support channels will be referred to a recognised arbitration body.

Before initiating any formal process, lembu99 encourages members to resolve issues through our 24/7 customer support channels first. Most issues can be resolved within 24 hours via live chat or email at support@lembu99.click.